How to measure faithfulness, answer relevancy, and context recall in production. Includes a 50-question worked example with annotated RAGAS scores and what to do when metrics drop.
Direct vs indirect prompt injection in RAG systems — including a real attack scenario with a poisoned knowledge base, Python mitigation code, and a production hardening checklist.
A production-focused guide to chunking strategy, embedding model selection, retrieval tuning, and a worked example: 50-page SaaS docs to production in 4 hours.
We tested Chatbase, Botpress, Intercom Fin, Tidio, CustomGPT, and Simple Agent for 4 weeks. Real data: setup time, response quality, actual cost per conversation, and end-user NPS.